Merchant support
Support
CostCue support is handled by email so every issue has a written record.
Contact
Email support: [email protected]. Include your Shopify store domain, the page where the issue happened, and a short description of what you expected.
Before contacting support
Run a fresh cost scan, refresh the app, and check whether product variants have SKUs, prices, and cost values available in Shopify admin.
Response time
Support is asynchronous and written-first. Typical issues are reviewed within 2 business days.